Building an AI-Enhanced
Expert Workforce

Melissa Valentine demonstrates how organizations can build an AI-augmented workforce by skillfully integrating artificial intelligence into everyday operations. This experience starts off with sharing a recent case study of employees in a company effectively utilizing a new AI system. This story sets the stage for an in-depth discussion on the profound changes employees needed to undergo to achieve such mastery with AI.

Melissa then explains how the transformation involved more than just learning a new system–it required employees to embrace more expansive professional identities, positioning themselves as experts "in the loop" with AI systems. Together everyone will examine the new intellectual and analytical skills these workers developed, such as evaluating AI recommendations and measuring their own decision-making processes, as skills that were not previously considered core to their roles.

Workflows that Work for
AI-Powered Organizations

Delve into the strategic use of generative AI to enhance high-value workflows across your organization, with Melissa Valentine as your experienced tour guide to the future of work. As generative AI capabilities continue to evolve, businesses are finding innovative ways to harness these technologies to streamline processes, increase efficiency, and foster innovation in critical workflows. This experience provides a comprehensive framework for identifying, configuring, and deploying generative AI applications tailored to key organizational functions—whether it’s in customer service, product development, marketing, or operations. The future of work is here now and those that don’t plan, adapt, and evolve will be left behind.kills that were not previously considered core to their roles.

The Algorithm Meets
the Org Chart

For business executives and human resource leaders, Melissa Valentine illustrates the complex interplay between algorithms and organizational design, revealing how traditional structures that support human decision-making may inadvertently constrain the potential of algorithms. Drawing on her extensive and recent research, she imparts valuable insights and practical strategies for redesigning organizations to harness the power of algorithmic decision-making while enabling effective human coordination in the ai-enhanced world of work today. Don’t make any human or business impact decisions without first understanding and leveraging the possibilities and potential that your competitors are ignoring right now.